How would you rate the quality of our service? Product Survey Question
Measure customer satisfaction at a glance and catch service issues early, so you can prioritize improvements that matter most to your users.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Quality-focused | Very poor Poor Average Good Excellent |
| Service performance | Far below expectations Below expectations Met expectations Above expectations Far exceeded expectations |
| More emphatic | Completely dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Completely satisfied |
Follow-Up Questions
Following up on service quality ratings helps you understand the specific factors driving satisfaction or dissatisfaction. These targeted questions reveal actionable insights about what's working well and what needs improvement.
This open-ended question captures the reasoning behind ratings in customers' own words, revealing priorities and pain points that multiple-choice options might miss.
Identifying which service dimension matters most helps you prioritize improvements where they'll have the greatest impact on overall satisfaction.
This forward-looking question uncovers specific improvement opportunities directly from customers, helping you focus resources on changes that matter most to your audience.