How satisfied are you with the results you're getting? Product Survey Question
Measure user sentiment toward the outcomes your product delivers and catch satisfaction gaps before they lead to churn.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Results-focused | Not getting results Below expectations Meeting expectations Good results Excellent results |
| Outcome-oriented | Very poor outcomes Poor outcomes Acceptable outcomes Good outcomes Outstanding outcomes |
| Performance-based | Severely underperforming Underperforming Performing adequately Performing well Exceeding expectations |
Follow-Up Questions
Asking "How satisfied are you with the results you're getting?" captures overall sentiment, but the real insights come from understanding what's driving that satisfaction score. These follow-up questions help you identify specific improvement opportunities and what's working well.
This open-ended question reveals the gap between user expectations and actual outcomes, helping you understand whether satisfaction issues stem from unmet goals or unclear value propositions.
Understanding what users prioritize helps you focus improvements on the dimensions that actually drive satisfaction, rather than optimizing metrics that don't matter to your audience.
This forward-looking question uncovers enhancement opportunities directly from users experiencing the results, giving you actionable insights beyond just satisfaction scores.