How satisfied are you with the information available on our site? Product Survey Question (+Answers)

Measure how well your content meets user needs and uncover gaps that may be causing confusion or preventing conversions.

Question type

Primary metric

Answer scale variations

Follow-Up Questions

Understanding why users feel a certain way about your information quality is just as important as knowing their satisfaction level. These follow-up questions help you identify specific content gaps, understand which topics need better documentation, and discover what types of information would make the biggest difference to your users.

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Content quality	Poor information Below expectations Adequate Good information Excellent information
Helpfulness-focused	Not helpful at all Not very helpful Somewhat helpful Helpful Very helpful
Clarity-based	Very unclear Unclear Acceptable Clear Very clear
Need fulfillment	Didn't meet my needs Partially met needs Neutral Met my needs Exceeded my needs

This open-ended question reveals exactly what users came to find, helping you identify content gaps and prioritize documentation improvements based on actual user needs rather than assumptions.

By identifying which specific sections fall short, you can focus your content efforts where they'll have the most impact and track improvements in problem areas over time.

This helps you understand not just what's missing, but how to improve your content format and delivery to match how your users actually want to consume information.

When to Use This Question

SaaS Products: After 7-10 days of active product use, display via in-app modal when users access help documentation or knowledge base for the third time, capturing whether your self-service content actually resolves questions before they contact support.

E-commerce: Trigger immediately after purchase completion with a slide-in panel on the order confirmation page, measuring whether product descriptions, sizing guides, and shipping information provided enough clarity to complete the transaction confidently.

Web Apps: Deploy following 3-5 user sessions through an exit-intent overlay when users navigate away from feature pages or pricing sections, revealing whether your explanatory content addresses the questions prospects have during their evaluation phase.

Mobile Apps: Present within the first 24 hours after initial sign-up using an unobtrusive banner notification that appears when users complete their first core workflow, assessing whether onboarding tutorials and in-app guidance successfully oriented new users.

Digital Products: Send 48 hours post-purchase via email survey link to customers who downloaded resources or accessed member areas, determining whether your documentation, tutorials, and support materials meet expectations for self-guided learning and implementation.

How satisfied are you with the information available on our site? Product Survey Question

Question type

Primary metric

Answer scale variations

Follow-Up Questions

When to Use This Question

Related Questions