How satisfied are you with the information available on our site? Product Survey Question
Measure how well your content meets user needs and uncover gaps that may be causing confusion or preventing conversions.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Content quality | Poor information Below expectations Adequate Good information Excellent information |
| Helpfulness-focused | Not helpful at all Not very helpful Somewhat helpful Helpful Very helpful |
| Clarity-based | Very unclear Unclear Acceptable Clear Very clear |
| Need fulfillment | Didn't meet my needs Partially met needs Neutral Met my needs Exceeded my needs |
Follow-Up Questions
Understanding why users feel a certain way about your information quality is just as important as knowing their satisfaction level. These follow-up questions help you identify specific content gaps, understand which topics need better documentation, and discover what types of information would make the biggest difference to your users.
This open-ended question reveals exactly what users came to find, helping you identify content gaps and prioritize documentation improvements based on actual user needs rather than assumptions.
By identifying which specific sections fall short, you can focus your content efforts where they'll have the most impact and track improvements in problem areas over time.
This helps you understand not just what's missing, but how to improve your content format and delivery to match how your users actually want to consume information.