How satisfied are you with the quality of our product? Product Survey Question
Measure the foundation of customer loyalty by tracking how well your product meets expectations and delivers value in real-world use.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Quality-focused | Very poor quality Poor quality Acceptable quality Good quality Excellent quality |
| Expectation-based | Falls far short Below expectations Meets expectations Exceeds expectations Far exceeds expectations |
| Value perception | Not worth it at all Not worth it Fair value Good value Outstanding value |
Follow-Up Questions
Understanding why customers rate your product quality the way they do is crucial. These follow-up questions help you move beyond the satisfaction score to identify specific improvement opportunities and understand what's driving quality perceptions.
This reveals which quality dimensions customers prioritize, helping you focus improvement efforts where they'll have the most impact on satisfaction scores.
This open-ended question captures specific, actionable feedback about quality improvements directly from users who just rated their satisfaction.
This competitive context helps you understand whether quality issues are absolute problems or relative to market expectations and competitor offerings.