How satisfied are you with the setup process? Product Survey Question
Understand if your onboarding creates momentum or friction, helping you optimize the critical first moments that set the tone for the entire user experience.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Completely dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Completely satisfied |
| Experience-focused | Frustrating experience Below expectations Acceptable Above expectations Excellent experience |
| Ease-oriented | Very difficult Difficult Moderate Easy Very easy |
Follow-Up Questions
Understanding why users rate your setup process a certain way is crucial for improving the first-time experience. These follow-up questions help you identify specific friction points and opportunities to streamline onboarding.
This open-ended question captures concrete details about what actually happened during setup, giving you actionable insights beyond the satisfaction score.
Identifying bottlenecks helps you prioritize which setup stages need simplification or better guidance.
This forward-looking question surfaces user expectations and ideas for improvement directly from people who just completed the experience.