How satisfied are you with the setup process? Product Survey Question

Understand if your onboarding creates momentum or friction, helping you optimize the critical first moments that set the tone for the entire user experience.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
More emphatic	Completely dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Completely satisfied
Experience-focused	Frustrating experience Below expectations Acceptable Above expectations Excellent experience
Ease-oriented	Very difficult Difficult Moderate Easy Very easy

Follow-Up Questions

Understanding why users rate your setup process a certain way is crucial for improving the first-time experience. These follow-up questions help you identify specific friction points and opportunities to streamline onboarding.

This open-ended question captures concrete details about what actually happened during setup, giving you actionable insights beyond the satisfaction score.

Identifying bottlenecks helps you prioritize which setup stages need simplification or better guidance.

This forward-looking question surfaces user expectations and ideas for improvement directly from people who just completed the experience.

When to Use This Question

SaaS Products: Ask within 24 hours after users complete initial onboarding via in-app modal or email, capturing friction points while setup steps are fresh in their memory and actionable for your team.

E-commerce: Trigger immediately after first checkout completion through post-purchase confirmation page or follow-up email, identifying setup barriers that might prevent repeat purchases before customers move on.

Mobile Apps: Deploy after users finish the tutorial or create their first content using an in-app prompt with skip option, understanding which setup steps confused new users when they're most motivated to provide feedback.

Web Apps: Send 2-3 days post-signup via email with single-click response, allowing users to experience multiple features while setup impressions remain clear enough to pinpoint specific pain points.

Digital Products: Present at the end of installation or first-run configuration through exit survey or embedded form, catching setup frustrations at the moment when users decide whether to fully commit or abandon your product.

feedback.tools

Start collecting user feedback

Get Started