How satisfied are you with our mobile app? Product Survey Question

Measure user sentiment in real-time and catch friction points before they lead to app abandonment or negative reviews.

Question type

Rating scale 1-5

Primary metric

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
More emphatic	Not satisfied at all Not satisfied Neutral Satisfied Completely satisfied
Experience-focused	Poor experience Below expectations Meets expectations Good experience Excellent experience
App-specific	Very frustrated Frustrated It's okay Happy with it Love it

Follow-Up Questions

Following up on satisfaction ratings helps you understand the "why" behind the score and identify specific improvement opportunities. These questions dig into what's working well and what needs attention in your mobile app experience.

This open-ended follow-up captures the specific context behind each rating, revealing whether users are focused on performance issues, missing features, or design concerns.

Understanding which features get the most use helps you prioritize improvements where they'll have the biggest impact on user satisfaction.

This forward-looking question uncovers feature requests and improvement ideas directly from users, helping you build a roadmap aligned with actual needs.

When to Use This Question

SaaS Products: Ask within 24 hours after users complete a key workflow for the first time through your in-app modal, because you'll capture their genuine reaction while the experience is fresh and they're still engaged with your platform.

Mobile Apps: Deploy 7 days after installation via an unobtrusive banner at the bottom of the home screen, as this gives users enough time to explore core features without being annoying, and the timing catches them before they churn or forget their initial impressions.

E-commerce: Trigger immediately after successful order delivery confirmation through a push notification with deep link, since satisfaction peaks when customers receive exactly what they expected, and mobile users are 3x more likely to respond via notification than email.

Web Apps: Present after 3 consecutive active sessions using a slide-in panel from the right side of the dashboard, because repeated usage indicates genuine investment in your product, and this non-blocking approach respects their workflow while capturing feedback from committed users.

Digital Products: Show 30 minutes after completing a purchase or subscription renewal through an embedded card in the order confirmation screen, as this catches users in a positive mindset right after they've voted with their wallet, and the mobile context means they're likely browsing casually with time to respond.

feedback.tools

Start collecting user feedback

Get Started