How satisfied are you with our mobile app? Product Survey Question
Measure user sentiment in real-time and catch friction points before they lead to app abandonment or negative reviews.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Not satisfied at all Not satisfied Neutral Satisfied Completely satisfied |
| Experience-focused | Poor experience Below expectations Meets expectations Good experience Excellent experience |
| App-specific | Very frustrated Frustrated It's okay Happy with it Love it |
Follow-Up Questions
Following up on satisfaction ratings helps you understand the "why" behind the score and identify specific improvement opportunities. These questions dig into what's working well and what needs attention in your mobile app experience.
This open-ended follow-up captures the specific context behind each rating, revealing whether users are focused on performance issues, missing features, or design concerns.
Understanding which features get the most use helps you prioritize improvements where they'll have the biggest impact on user satisfaction.
This forward-looking question uncovers feature requests and improvement ideas directly from users, helping you build a roadmap aligned with actual needs.