How satisfied are you with the ease of navigation? Product Survey Question
Measure how intuitively users can move through your app and discover potential friction points that could be causing drop-offs or feature abandonment.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Navigation-specific | Extremely difficult Difficult Neutral Easy Extremely easy |
| Experience-focused | Very frustrating Frustrating Acceptable Pleasant Very pleasant |
| Clarity-based | Very confusing Confusing Neither clear nor confusing Clear Very clear |
| Intuitiveness | Not intuitive at all Not very intuitive Somewhat intuitive Intuitive Very intuitive |
Follow-Up Questions
Understanding what drives satisfaction (or dissatisfaction) with navigation is essential for making targeted improvements. These follow-up questions help you identify specific friction points and prioritize what to fix first.
This captures the actual pain points users experienced, giving you concrete issues to address rather than guessing what needs improvement.
Pinpointing where users get lost helps you prioritize which navigation paths need the most urgent redesign work.
Understanding user intent reveals whether your information architecture matches how people actually think about and use your product.