How satisfied are you with our software? Product Survey Question
Measure user sentiment in real-time to catch satisfaction dips early and understand what drives loyalty before small issues become deal-breakers.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Not satisfied at all Not satisfied Neither satisfied nor dissatisfied Satisfied Completely satisfied |
| Experience-focused | Very poor experience Poor experience Acceptable experience Good experience Excellent experience |
| Quality-focused | Poor quality Below expectations Meets expectations Above expectations Outstanding quality |
| Happiness-based | Very unhappy Unhappy Neutral Happy Very happy |
Follow-Up Questions
Understanding why users feel the way they do about your software transforms a simple satisfaction score into actionable insight. These follow-up questions help you identify specific pain points, discover opportunities for improvement, and understand what keeps users engaged.
This open-ended follow-up captures the specific experiences driving satisfaction levels, whether it's a feature that delights users or a friction point that frustrates them.
Pinpointing which dimension matters most helps you prioritize product improvements and understand what actually moves the satisfaction needle for your users.
This forward-looking question uncovers concrete improvement ideas directly from users, giving your product team a roadmap grounded in real customer needs rather than assumptions.