How satisfied are you with our software? Product Survey Question

Measure user sentiment in real-time to catch satisfaction dips early and understand what drives loyalty before small issues become deal-breakers.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
More emphatic	Not satisfied at all Not satisfied Neither satisfied nor dissatisfied Satisfied Completely satisfied
Experience-focused	Very poor experience Poor experience Acceptable experience Good experience Excellent experience
Quality-focused	Poor quality Below expectations Meets expectations Above expectations Outstanding quality
Happiness-based	Very unhappy Unhappy Neutral Happy Very happy

Follow-Up Questions

Understanding why users feel the way they do about your software transforms a simple satisfaction score into actionable insight. These follow-up questions help you identify specific pain points, discover opportunities for improvement, and understand what keeps users engaged.

This open-ended follow-up captures the specific experiences driving satisfaction levels, whether it's a feature that delights users or a friction point that frustrates them.

Pinpointing which dimension matters most helps you prioritize product improvements and understand what actually moves the satisfaction needle for your users.

This forward-looking question uncovers concrete improvement ideas directly from users, giving your product team a roadmap grounded in real customer needs rather than assumptions.

When to Use This Question

SaaS Products: Send within 24 hours after a user completes a key workflow for the first time via in-app modal, because catching them right after success captures their immediate reaction while the experience is fresh and emotional weight is highest.

Mobile Apps: Deploy 7 days post-installation through push notification linking to an in-app survey, as this timing balances giving users enough experience to form opinions while catching them before potential churn, and the week mark typically shows clear usage patterns.

E-commerce: Trigger 3-5 days after delivery confirmation via follow-up email, since this window allows customers time to use the product while their purchase experience remains memorable, and email provides space for detailed feedback without interrupting their shopping flow.

Web Apps: Launch immediately after completing onboarding using a slide-in sidebar survey, because users have just invested time learning your system and are primed to evaluate whether that investment felt worthwhile, plus sidebar placement is less intrusive than modals while maintaining visibility.

Digital Products: Present 30 days after purchase through automated email sequence, as this milestone gives customers substantial time to integrate your product into their workflow and assess its actual value versus initial expectations, making their satisfaction rating more predictive of retention.

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