How would you rate your overall satisfaction with our product? Product Survey Question
Measure how users truly feel about your product experience and catch satisfaction drops before they become churn signals.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Not satisfied at all Not satisfied Neutral Satisfied Completely satisfied |
| Quality-focused | Poor Below average Average Good Excellent |
| Experience-based | Terrible experience Disappointing Acceptable Positive Outstanding experience |
| Value-focused | Falls short Below expectations Meets expectations Exceeds expectations Far exceeds expectations |
Follow-Up Questions
Following a CSAT score alone leaves you wondering why customers feel the way they do. These follow-up questions help you understand the specific drivers behind satisfaction ratings and identify concrete improvement opportunities.
This open-ended follow-up captures the context behind each rating. You'll learn what delights your promoters and what frustrates your detractors, giving you specific direction for product improvements rather than just a number.
Understanding what customers prioritize helps you interpret their satisfaction scores more accurately. A low rating from someone who values support means something different than a low rating from someone focused on features.
This question surfaces your biggest improvement opportunity directly from users. Even satisfied customers often have that one thing they wish worked differently, and these insights typically align closely with what would move the satisfaction needle.