How satisfied are you with the product features? Product Survey Question

Measure user sentiment toward your product's functionality and identify which features resonate most—or need improvement—to guide your product roadmap.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
More direct	Not satisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Completely satisfied
Feature quality	Poor features Below expectations Meets expectations Good features Excellent features
Value perception	Not valuable Slightly valuable Moderately valuable Valuable Extremely valuable

Follow-Up Questions

Understanding which specific features drive satisfaction—or frustration—turns generic feedback into actionable product decisions. These follow-up questions help you move from overall sentiment to concrete improvements your team can prioritize.

This open-ended question captures specific feature requests directly from users who've just rated their satisfaction, giving your product team a prioritized backlog informed by real sentiment.

Understanding usage patterns alongside satisfaction scores reveals whether your most-used features are delighting users or just necessary pain points they tolerate.

This question uncovers friction points that satisfaction scores alone miss—like confusing UI, missing documentation, or features that don't work together as expected.

When to Use This Question

SaaS Products: After 30 days of active use or when users hit their first major workflow completion, trigger via in-app modal following a key feature interaction, because this captures satisfaction when users have enough experience to form opinions but before potential frustration sets in.

E-commerce: Within 24 hours after second purchase or when customers browse product detail pages for more than 3 minutes, present through exit-intent popup or post-purchase email, because repeat buyers can meaningfully evaluate feature sets like filtering, wishlists, and checkout options that drive loyalty.

Mobile Apps: After 7 days of installation and at least 10 app sessions, display as subtle slide-up banner during natural pause points like completing a task or closing content, because mobile users need time to explore features before satisfaction questions feel relevant rather than intrusive.

Web Apps: Following 3-5 successful uses of your core value feature or when users access advanced functionality for the first time, embed as contextual slide-in panel on the features dashboard, because this timing catches users actively engaging with capabilities while their experience is fresh and actionable.

Digital Products: After customers use premium features for at least 2 weeks or complete 3+ projects/outputs, send via targeted email with direct survey link, because digital product satisfaction depends on feature depth discovered over time, and email allows thoughtful responses about sophisticated toolsets without disrupting creative workflow.

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