How satisfied are you with the product features? Product Survey Question
Measure user sentiment toward your product's functionality and identify which features resonate most—or need improvement—to guide your product roadmap.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More direct | Not satisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Completely satisfied |
| Feature quality | Poor features Below expectations Meets expectations Good features Excellent features |
| Value perception | Not valuable Slightly valuable Moderately valuable Valuable Extremely valuable |
Follow-Up Questions
Understanding which specific features drive satisfaction—or frustration—turns generic feedback into actionable product decisions. These follow-up questions help you move from overall sentiment to concrete improvements your team can prioritize.
This open-ended question captures specific feature requests directly from users who've just rated their satisfaction, giving your product team a prioritized backlog informed by real sentiment.
Understanding usage patterns alongside satisfaction scores reveals whether your most-used features are delighting users or just necessary pain points they tolerate.
This question uncovers friction points that satisfaction scores alone miss—like confusing UI, missing documentation, or features that don't work together as expected.