How satisfied are you with the shipping speed? Product Survey Question
Measure delivery performance impact on customer satisfaction and identify shipping expectations before they affect repeat purchases and reviews.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Speed-focused | Much too slow Too slow Acceptable Fast Very fast |
| Expectation-based | Far below expectations Below expectations Met expectations Exceeded expectations Far exceeded expectations |
| Time perception | Way too long Too long Reasonable Quick Very quick |
Follow-Up Questions
Understanding why customers rate shipping speed the way they do reveals operational issues and competitive advantages you might be missing. These follow-up questions help you move from knowing satisfaction scores to understanding what actually drives them.
This open-ended question captures the specific factors behind their rating - whether it's carrier delays, processing time, tracking visibility, or comparison to competitors - giving you concrete areas to investigate.
This identifies what customers actually value in shipping, helping you prioritize improvements where they'll have the biggest impact on satisfaction rather than optimizing metrics that don't matter to them.
This reveals whether satisfaction issues stem from actual delivery performance or from setting incorrect expectations during checkout, which requires completely different solutions.