How would you rate the value you're getting? Product Survey Question
Understand if your pricing aligns with the value users perceive, helping you optimize your business model and reduce churn before it happens.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Value perception | Poor value Below expectations Fair value Good value Excellent value |
| Worth assessment | Not worth it Questionable value Acceptable Worth it Outstanding value |
| Investment return | Very poor ROI Poor ROI Neutral ROI Good ROI Excellent ROI |
Follow-Up Questions
When customers rate their satisfaction, the real insights come from understanding the "why" behind their score. These follow-up questions help you uncover specific pain points and opportunities that satisfaction ratings alone can't reveal.
This open-ended follow-up captures the specific factors driving satisfaction or dissatisfaction in customers' own words, giving you actionable context that turns a number into a clear direction for improvement.
Understanding which dimension of value matters most helps you prioritize improvements where they'll have the biggest impact on satisfaction scores.
This future-focused question reveals specific enhancement opportunities directly from customers, helping you build a roadmap aligned with what actually drives perceived value.