How satisfied are you with our support team? Product Survey Question
Measure how well your support team meets customer expectations and identify service gaps before they erode trust and loyalty.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Not satisfied at all Not satisfied Neutral Satisfied Completely satisfied |
| Quality-focused | Poor support Below average Average Good support Excellent support |
| Experience-based | Very unhappy Unhappy Neutral Happy Very happy |
Follow-Up Questions
Understanding why customers rate your support team a certain way is crucial for improving service quality. These follow-up questions help you identify specific pain points, uncover training opportunities, and understand which aspects of your support experience matter most to your customers.
This open-ended question captures specific, actionable feedback about service gaps and improvement opportunities directly from customers who just rated their experience.
Identifying which support dimensions drive satisfaction helps you prioritize training investments and process improvements where they'll have the greatest impact on customer experience.
Understanding satisfaction by support channel reveals which communication methods work best for your customers and where channel-specific improvements are needed.