How satisfied are you with the communication you received from us? Product Survey Question
Track satisfaction with your communication effectiveness and identify gaps that could be creating customer confusion or frustration before they escalate.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Clarity-focused | Very unclear Unclear Acceptable Clear Very clear |
| Effectiveness-based | Not effective at all Not effective Somewhat effective Effective Very effective |
| Quality-oriented | Poor communication Below expectations Meets expectations Good communication Excellent communication |
Follow-Up Questions
Understanding why someone rates your communication a certain way reveals the specific touchpoints, channels, or messages that need improvement or should be replicated. These follow-ups help you identify whether issues stem from frequency, clarity, timing, or channel preference.
This catches the exact friction points—whether it's too many emails, unclear messaging, poor timing, or missing information—that numerical scores alone can't reveal.
This shows you which communication channels and content types actually matter to your audience, so you can prioritize resources on what drives value rather than what you assume is important.
This reveals channel preferences so you can meet customers where they actually want to be reached, reducing communication friction and improving engagement rates.