How satisfied are you with our product? Product Survey Question
Measure user sentiment in real-time to catch satisfaction dips early and understand what drives loyalty before customers churn.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Not satisfied at all Not satisfied Neutral Satisfied Completely satisfied |
| Experience-focused | Terrible experience Poor experience Acceptable experience Good experience Excellent experience |
| Quality-focused | Very poor Poor Average Good Outstanding |
Follow-Up Questions
Follow-up questions help you understand the "why" behind satisfaction scores. A rating tells you how someone feels, but not what's driving that feeling or what would change it.
This open-ended question uncovers the specific experiences that shaped their rating. You'll discover whether it's about features, support quality, reliability, or something unexpected.
Understanding priorities helps you interpret satisfaction in context. A user satisfied with core features but frustrated with support has different needs than someone thrilled with support but wanting better performance.
This forward-looking question reveals actionable improvement opportunities. Even highly satisfied users often have specific ideas for making things better, while less satisfied users tell you exactly what needs to change.