How satisfied are you with the customer service you received? Product Survey Question
Measure the human element of your product experience and pinpoint service quality issues before they drive customers to competitors.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Service quality | Poor service Below expectations Acceptable Good service Excellent service |
| Experience-focused | Very negative experience Negative experience Neutral experience Positive experience Very positive experience |
| More emphatic | Extremely dissatisfied Somewhat dissatisfied Neither satisfied nor dissatisfied Somewhat satisfied Extremely satisfied |
| Support outcome | Did not help at all Helped a little Helped somewhat Helped well Helped completely |
Follow-Up Questions
Understanding how customers feel about service is just the start—knowing what shaped that feeling turns scores into improvements. These follow-up questions help you identify specific strengths to replicate and pain points to address.
This open-ended follow-up captures the concrete moments and interactions that drove the customer's rating, giving you actionable context that scores alone can't provide.
Breaking down service into specific dimensions shows you exactly where your team excels or needs support, making training and process improvements much more targeted.
This question turns every response—positive or negative—into a learning opportunity by asking customers what would have made their experience even better.