Overall, how well does our product meet your needs? Product Survey Question
Understand how effectively your product solves user problems and delivers value, helping you prioritize features that truly matter to your customers.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Meeting needs | Doesn't meet my needs Meets few needs Meets some needs Meets most needs Exceeds my needs |
| Expectation-based | Falls far short Falls short Meets expectations Exceeds expectations Far exceeds expectations |
| Effectiveness focus | Not effective at all Slightly effective Moderately effective Very effective Extremely effective |
Follow-Up Questions
Understanding why customers are satisfied or dissatisfied reveals actionable insights about your product's value proposition. These follow-up questions help you identify specific strengths to amplify and gaps to address.
This structured feedback immediately categorizes responses into themes you can quantify and prioritize, making it easier to spot patterns across your customer base.
Open-ended responses surface unexpected pain points and feature requests that structured questions might miss, giving you unfiltered insight into what matters most to users.
Knowing what customers prioritize helps you align your roadmap with their needs and communicate improvements that will actually move satisfaction scores.