How satisfied are you with the product's reliability? Product Survey Question
Measure how consistently your product performs without failures, bugs, or downtime—the foundation of user trust and long-term retention.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Reliability-focused | Completely unreliable Unreliable Somewhat reliable Reliable Completely reliable |
| Trust-based | Cannot rely on it Rarely reliable Sometimes reliable Mostly reliable Fully reliable |
| Performance-focused | Performs very poorly Performs poorly Performs adequately Performs well Performs excellently |
Follow-Up Questions
Understanding why users rate your product's reliability a certain way reveals what "reliability" actually means to them—uptime, consistency, error frequency, or something else entirely. These follow-up questions dig into the specific experiences driving their satisfaction scores.
This helps you understand which dimension of reliability users are actually rating—whether they're thinking about crashes, performance consistency, or data trustworthiness.
Real scenarios reveal what "reliability" means in practice and which use cases are most sensitive to stability issues.
Competitive context shows whether reliability is a differentiator or a gap, and whether user expectations are shaped by better alternatives.