How satisfied are you with your help experience? Product Survey Question
Measure the quality of your support interactions in real-time and identify service gaps before they erode customer loyalty and trust.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| More emphatic | Not satisfied at all Not satisfied Neutral Satisfied Completely satisfied |
| Experience-focused | Poor experience Below expectations Met expectations Good experience Excellent experience |
| Quality of help | Unhelpful Somewhat unhelpful Neutral Somewhat helpful Very helpful |
Follow-Up Questions
Understanding what drives satisfaction or dissatisfaction with support experiences helps you prioritize the improvements that matter most to your customers. These follow-up questions capture the specific context and reasoning behind each rating.
This pinpoints which aspect of the support experience most influenced their rating, helping you identify whether to focus on speed, solution quality, or interpersonal factors.
This open-ended question uncovers specific pain points and missed opportunities that structured questions might miss, especially valuable for understanding lower ratings.
These descriptors reveal the tradeoffs customers perceive in your support approach—whether speed comes at the cost of thoroughness, or friendliness without effectiveness.