How satisfied are you with the site's loading speed? Product Survey Question

Understand how loading speed impacts user satisfaction and identify performance issues that could be driving users away before they convert.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied
Speed perception	Much too slow Too slow Acceptable Fast Very fast
Performance-focused	Unacceptably slow Below expectations Meets expectations Above expectations Exceeds expectations
User experience	Frustrating Disappointing Adequate Good Excellent

Follow-Up Questions

Understanding why users rate your loading speed a certain way reveals specific technical pain points and helps prioritize performance improvements. These follow-ups distinguish between different types of speed issues and identify which pages or interactions need attention.

This open-ended follow-up captures the specific moments when speed became noticeable—whether it's initial page load, image rendering, or interaction delays—giving you concrete scenarios to investigate.

This identifies which pages or sections need performance optimization most urgently, helping you focus engineering resources where they'll have the biggest impact on user experience.

This contextualizes your performance against competitive benchmarks from the user's perspective, revealing whether speed is a competitive advantage or disadvantage in your space.

When to Use This Question

SaaS Products: Deploy after 3-5 sessions or when users access data-heavy features via in-app modal or subtle slide-in, capturing feedback while the performance experience is fresh and users can accurately assess speed across different features.

E-commerce: Trigger immediately after checkout completion or when browsing 20+ products in a session using post-purchase email or exit-intent popup, because loading speed directly impacts conversion rates and repeat purchase likelihood.

Mobile Apps: Ask within first 48 hours or after users experience network switching between WiFi and cellular through contextual in-app prompt, since mobile users are particularly sensitive to performance issues and early feedback helps prioritize optimization.

Web Apps: Present following heavy operations like report generation, bulk uploads, or dashboard loads exceeding 3 seconds via toast notification with quick rating, allowing you to identify performance bottlenecks that frustrate power users during critical workflows.

Digital Products: Survey after content streaming sessions or when users access high-resolution assets multiple times using embedded feedback widget on resource pages, because repeated access patterns reveal whether speed issues affect actual usage behavior versus one-time experiences.

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