How satisfied are you with the site's loading speed? Product Survey Question
Understand how loading speed impacts user satisfaction and identify performance issues that could be driving users away before they convert.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Speed perception | Much too slow Too slow Acceptable Fast Very fast |
| Performance-focused | Unacceptably slow Below expectations Meets expectations Above expectations Exceeds expectations |
| User experience | Frustrating Disappointing Adequate Good Excellent |
Follow-Up Questions
Understanding why users rate your loading speed a certain way reveals specific technical pain points and helps prioritize performance improvements. These follow-ups distinguish between different types of speed issues and identify which pages or interactions need attention.
This open-ended follow-up captures the specific moments when speed became noticeable—whether it's initial page load, image rendering, or interaction delays—giving you concrete scenarios to investigate.
This identifies which pages or sections need performance optimization most urgently, helping you focus engineering resources where they'll have the biggest impact on user experience.
This contextualizes your performance against competitive benchmarks from the user's perspective, revealing whether speed is a competitive advantage or disadvantage in your space.