How satisfied are you with the product's ease of use? Product Survey Question
Measure how intuitive and user-friendly your product feels to users, helping you prioritize usability improvements that directly impact adoption and daily engagement.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied |
| Usability-focused | Extremely difficult to use Difficult to use Moderately easy to use Easy to use Extremely easy to use |
| Experience-based | Very frustrating Frustrating Acceptable Pleasant Very pleasant |
| Directness | Very hard Hard Okay Easy Very easy |
Follow-Up Questions
Understanding why someone rates ease of use at a particular level reveals specific friction points or delightful moments in your product experience. These follow-up questions help you move from a satisfaction score to actionable improvements you can prioritize in your roadmap.
This open-ended question captures the concrete features or workflows driving their satisfaction rating, giving you direct insight into what's working well or needs attention.
Categorizing feedback by product area helps you identify patterns and prioritize UX improvements where they'll have the most impact on overall ease of use.
This forward-looking question turns criticism into opportunity by asking users to articulate their ideal experience, often revealing quick wins you hadn't considered.