How would you rate the accuracy of the information provided? Product Survey Question
Measure how well your content meets user expectations for correctness and reliability, helping you maintain trust and identify areas where information quality needs improvement.
Question type
Rating scale 1-5
Primary metric
CSAT (Customer Satisfaction Score)
Answer scale variations
| Style | Options |
|---|---|
| Typical choice | Very inaccurate Inaccurate Neutral Accurate Very accurate |
| Reliability-focused | Not reliable at all Not reliable Somewhat reliable Reliable Completely reliable |
| Quality-based | Poor quality Below average Average Good quality Excellent quality |
| Precision-focused | Not precise at all Not precise Somewhat precise Precise Highly precise |
| Trust-based | Cannot trust it Doubtful Neutral Trustworthy Fully trustworthy |
Follow-Up Questions
Getting accuracy ratings is just the start - the real value comes from understanding what made the information accurate or inaccurate. These follow-ups help you identify specific content issues, track which types of information need improvement, and understand the real-world impact of accuracy problems on your users' work.
This gets users to point out exactly which facts, data, or guidance missed the mark, giving your content team concrete issues to investigate and fix rather than vague accuracy concerns.
Different content types often have different accuracy patterns - specs might be outdated while how-tos are solid, helping you prioritize where to audit and update first.
Understanding the downstream consequences of accuracy issues helps you measure the business impact and prioritize fixes based on what's actually hurting users versus what's just technically imperfect.