How would you rate the accuracy of the information provided? Product Survey Question

Measure how well your content meets user expectations for correctness and reliability, helping you maintain trust and identify areas where information quality needs improvement.

Question type

Rating scale 1-5

Primary metric

CSAT (Customer Satisfaction Score)

Answer scale variations

Comparison table
Style	Options
Typical choice	Very inaccurate Inaccurate Neutral Accurate Very accurate
Reliability-focused	Not reliable at all Not reliable Somewhat reliable Reliable Completely reliable
Quality-based	Poor quality Below average Average Good quality Excellent quality
Precision-focused	Not precise at all Not precise Somewhat precise Precise Highly precise
Trust-based	Cannot trust it Doubtful Neutral Trustworthy Fully trustworthy

Follow-Up Questions

Getting accuracy ratings is just the start - the real value comes from understanding what made the information accurate or inaccurate. These follow-ups help you identify specific content issues, track which types of information need improvement, and understand the real-world impact of accuracy problems on your users' work.

This gets users to point out exactly which facts, data, or guidance missed the mark, giving your content team concrete issues to investigate and fix rather than vague accuracy concerns.

Different content types often have different accuracy patterns - specs might be outdated while how-tos are solid, helping you prioritize where to audit and update first.

Understanding the downstream consequences of accuracy issues helps you measure the business impact and prioritize fixes based on what's actually hurting users versus what's just technically imperfect.

When to Use This Question

SaaS Products: Send within 24 hours of customer completing their first significant workflow or generating their first report via automated email with the survey embedded directly in the message body, because this captures their immediate impression while the experience of finding and using information is still fresh in their mind.

Web Apps: Trigger after 3-5 user sessions or when a user accesses help documentation for the second time using an in-app modal that appears when they navigate away from help content, because repeat documentation visits indicate they're actively evaluating whether your information meets their needs.

Mobile Apps: Display 48 hours after first purchase or account setup via push notification linking to a short in-app survey, because this timing catches users after they've explored your app's information architecture but before frustration with inaccurate details might cause them to churn.

E-commerce: Present immediately after delivery confirmation or 7 days post-purchase through transactional email with a single-question survey at the top, because customers can now verify whether product descriptions, shipping estimates, and size guides matched reality—catching discrepancies when they matter most for future purchases.

Digital Products: Launch upon course completion or after users finish 50% of available content using an exit-intent popup or post-login dashboard prompt, because learners can only evaluate content accuracy after substantial engagement, and this placement captures feedback while their learning experience is complete enough to assess but recent enough to remember specific issues.

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