Tools

Once your assistant is connected to feedback.tools, it gets the tools below. You don't call them yourself. Ask in plain words, and the assistant picks the tools it needs.

The assistant can look at any period and narrow results by country. Just say so in your question: "last week", "since March", "only users from Germany".

The assistant can read your data, create and set up surveys, and add new feedback. It can delete a single response when you ask it to. It can't delete a survey or your account.

Connection

Ping

ping

Checks that the connection works and shows the name of the connected app, for example Claude. Useful right after setup.

Surveys

List surveys

list_surveys

Shows all your surveys with links to them and the subscription status of each one. The assistant usually starts here to find the survey you mean.

Responses, themes and scores are available while a survey is on a trial or has a subscription, including a canceled one until its paid period ends. For other surveys the assistant sees only the settings and gets a link to the survey page, where you can pay.

Get survey

get_survey

Shows the details of one survey, its subscription status, how many responses it has and a link to it.

Create survey

create_survey

Creates a new survey. The assistant only needs the type, a title and a question. Everything else starts with the same defaults as a survey made on the dashboard.

Create an NPS survey asking how likely people are to recommend us.

Update survey

update_survey

Changes the settings of a survey: texts, languages, where and when it shows up, and so on. Only what you ask for changes. The survey type can't be changed.

Translate my Onboarding survey into German and Spanish.

Changing settings needs an active subscription or a trial.

Responses

Get responses

get_responses

Reads the responses of a survey, newest first. The assistant can keep only certain scores or only responses with a comment.

Show me the latest comments from unhappy customers.

Get response

get_response

Opens one response with everything AI found in it: bugs, feature requests and emotions.

Search responses

search_responses

Finds responses that mention a word or phrase.

Find everyone who mentioned checkout.

Ignore response

set_response_ignored

Excludes a response from analytics, or brings it back. An ignored response stays in your account, but it doesn't count in scores, stats, themes or the weekly digest. It still counts toward the survey's responses limit. Use it for spam and test submissions.

Ignore the test responses I sent this morning.

Ignoring a response needs an active subscription or a trial.

Delete response

delete_response

Deletes one response for good, together with what AI found in it and its attachments. This can't be undone. If you only want the response out of your stats, ask to ignore it instead.

Delete response #42, it's a duplicate.

Themes

AI groups similar feedback into themes, like "Slow page load" or "Wants dark mode". Themes show what people talk about most.

List themes

list_themes

Shows all themes of a survey and how many responses are behind each one.

What are people talking about this month?

List bugs

list_bugs

Shows only the bugs people report.

What are the top bugs this month?

List feature requests

list_feature_requests

Shows only what people ask you to add or change.

What features do users ask for most?

List emotions

list_emotions

Shows how people feel: frustrated, delighted, confused and so on.

Get theme

get_theme

Opens one theme: how it changed week by week and the responses behind it.

Is the login problem getting better or worse?

Scores and stats

Get CSAT score

get_csat_score

Shows the main score of a survey: CSAT, NPS or CES, depending on the survey type.

What's my CSAT this month compared to last month?

Get score distribution

get_score_distribution

Shows how many people gave each score.

Get stats

get_stats

Shows the key numbers: how many responses you got, the average score, and how many people answered after seeing the survey.

Import feedback

Create response

create_response

Adds feedback from somewhere else, like emails, chats or support tickets. It's treated like any other response: it shows up on your dashboard, goes through AI analysis and triggers your integrations.

Here are 20 support emails. Import them into my Onboarding survey.

Each call adds a new response. If you import the same feedback twice, you get it twice.

Import needs an active subscription or a trial. If a payment is overdue, import still works for a while, until the subscription expires.