Customer Feedback Tool Comparisons
Explore detailed side-by-side comparisons of popular feedback and survey tools. Each comparison covers pricing, features, and AI capabilities — and shows where 
feedback.tools fits in.
SurveyMonkey vs Delighted
SurveyMonkey is a widely used survey platform for teams and enterprises. Delighted focuses on NPS, CSAT, and CES feedback via email and web. See how they stack up on pricing and features — and why feedback.tools may be the better choice for SaaS.
Key differences:
- Delighted is shutting down on June 30, 2026
- SurveyMonkey pricing scales steeply with response volume
- feedback.tools saves up to $4,968/year versus Delighted at 1K responses
SurveyMonkey vs Survicate
SurveyMonkey offers broad enterprise survey features. Survicate focuses on multi-channel in-product feedback. Compare pricing tiers, targeting options, and AI insights to find the right fit for your team.
Key differences:
- Survicate charges per response, costs rise quickly at scale
- SurveyMonkey requires annual plans for lower per-user pricing
- feedback.tools offers flat-rate pricing with unlimited responses
SurveyMonkey vs Qualaroo
SurveyMonkey is built for broad survey use cases across teams. Qualaroo specializes in in-app micro-surveys with advanced targeting. Compare how each handles SaaS feedback collection and see the pricing differences.
Key differences:
- Qualaroo's per-response pricing gets expensive at volume
- SurveyMonkey lacks in-app widget capabilities
- feedback.tools combines in-app surveys with AI-powered insights at a flat rate
SurveyMonkey vs SurveySparrow
SurveyMonkey provides traditional survey creation with a large template library. SurveySparrow focuses on conversational surveys and chat-style forms. See which platform delivers better value for SaaS product teams.
Key differences:
- SurveySparrow's conversational format increases completion rates
- SurveyMonkey has broader integrations but higher cost at scale
- feedback.tools offers AI-prioritized product backlog missing from both
Hotjar Surveys vs Zonka Feedback
Hotjar combines behavioral analytics with surveys. Zonka Feedback is a multi-channel CX platform with NPS, CSAT, and CES support. Compare feature depth, pricing, and SaaS suitability in this head-to-head breakdown.
Key differences:
- Hotjar's survey features are secondary to its heatmap and session tools
- Zonka Feedback pricing scales with responses and channels
- feedback.tools is purpose-built for SaaS product feedback with flat-rate pricing