Program

October 14–15, 2026Kraftwerk, Berlin

09:00
Break
Registration and coffee
10:00
KeynoteMain stage
What shoppers will expect in 2027
ML
Maria LopezChief Customer Officer, Northwind
11:00
PanelMain stage
Running stores with smaller teams
JW
Jonas WeberCOO, Hallmark Stores
PN
Priya NairHead of Retail Ops, Lumen
CA
Chris AdamsStore Director, Fairway
12:30
Break
Lunch
13:30
WorkshopRoom B
Turning customer reviews into product decisions
TB
Tom BeckerVP Product, Brightline
15:00
TalkRoom A
Loyalty programs people actually use
AK
Aisha KhanHead of CRM, Olive & Co
16:30
Break
Closing drinks on the terrace